Please read the following information carefully before using any of our The ASAWIN GRAND CONVENTION HOTEL websites.
The kind of information we may collect depend on which services you use (for example, accommodation, dining, meeting) and how you interact with us.
We may collect:
Personal and demographic information – such as your name, age, passport or identity card number, country or residence or preferred language
Contact information – such as your phone number, email address or social media name
Payment information – such as credit card number, bank account details or billing address
Reservation information – any details related to your stay with us, or restaurant booking with us, as well as special requests you may have
Correspondence information – copies of your correspondence with us;
Anonymous website behavior – all our website visitors are anonymously tracked through Google Analytics to allow us to see their interactions with our website
Preference information – such as your favourite meals or rooms at our hotels
Loyalty information – as a member of one of our loyalty programs, you may have login information, profile and stay/spend history information collected;
Security information – such as CCTV footage , door key logs and other security records.
As part of our service to you , We collect your information in order to effectively provide you with the best possible experience of our service.
We collect your information in a number of ways, potentially over an extended period of time.
If you use our website to make a reservation, we receive and store the information you enter through our secure third-party booking engines. Some of this information is required (name, contact), but some is optional and for you to decide if you would like to share it. We require payment information in order to guarantee a reservation. Should you be making a reservation on behalf of another person, we understand that you are permitted and authorized to offer their information and that it is accurate.
For restaurant reservations online, your information is collected by industry standard third party solutions providers that store your information and share your requirements with our hotels.
We will also collect information when you call our hotel telephone operators.
When you use our hotel websites, we will automatically collect anonymous data of your interactions during your website visit, as well as automatically collecting general information such as which city/country you are accessing from and what browser or device type you are using, as is common for most websites.
We will collect your email address if you subscribe for our hotel newsletter on our websites.
When you sign up for any ASAWIN GRAND CONVENTION HOTEL loyalty programs, your registration will include information that we will use to offer the benefits to which members are entitled.
During your stay, we may collect information you share with our teams including your preferences, as well as information collected as part of our standard hotel safety and security processes (CCTV, key card logs).
Our hotels use industry leading Property Management Systems to store all guest profiles and reservation information and we maintain best practice safeguards and security to within our control to minimize the risk of unauthorized use of your information.
In addition, Our Hotel works with best in industry third parties to story your information, including online booking engines, CRM providers and marketing agencies. Each third party has passed a rigorous vetting process to work with us.
We will use your information as part of our commitment to giving you a personalized luxury experience, both during your stay and for every interaction you have with us.
Depending on the service you request, we may use your information:
We will retain your information for as long as it is necessary to be able to continue to offer you the service you have requested, or in order to maintain our legal requirements for record keeping.
Should your information no longer be required, it will be safely deleted, anonymized or blocked.
As part of our service to you, we may need to share your information across our company (with our other hotels), as well as with other carefully selected partners.
For example, we may share your information with:
Should you have any questions or concerns about how we collect, store or use your information, we are happy to respond to enquiries. We can be reached via:
Call : 02 159 5888
Line : @miraclegroup
Email: [email protected]
Address : 88 Vibhavadi Rangsit Road (Kampheang Phet 6), Talad-Bangkhen, Laksi, Bangkok 10210, Thailand
Your rights to control your information include:
As our guest, we will endeavor to accommodate any and all requests for control over your own information.
Your use of this website constitutes your acceptance of this policy.